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KATO Heavy Mikado repair - FREE

  • Saturday, March 30, 2024 8:36 AM
    Quote
    Message # 13336746
    Anonymous member

    I have a KATO Heavy Heavy Mikado with a broken Draw Bar.  I could fix it myself, but the part is always out of stock.  I took a flyer and sent it to KATO in IL to be repaired.  After maybe 2 months of hearing nothing from KATO, my Mikado was returned in the mail, repaired, with no charge and a cryptic message about "warranty repair".  This loco is at least 10 years old, so no way it is still under warranty.  Apparently KATO will repair your Mikado Draw Bar for FREE!
  • Sunday, June 02, 2024 9:59 AM
    Quote
    Reply # 13364767 on 13336746
    Anonymous member (Administrator)

    The very first release had a draw bar issue...over half arrived broken.  They replaced all those under warranty and, on the second run, changed the packaging to better support the draw bar.  As time goes on and the staff at Kato USA continues to move on and get replaced by different people I suspect this "warranty" repair will become a thing of the past!

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